Fast and Reliable Delivery

At Thy Inner Ember, we want every order to arrive safely, smoothly, and with care. Here's what you can expect when you shop with us.

Order Processing

Orders are typically processed within 2-5 business days after your purchase is completed. Once your order ships, you'll receive a shipping conformation email with tracking details when available.

Shipping Within the United States

We currently ship to addresses within the United States.

Delivery times vary based on product type, fulfillment partner, shipping method, and destination. Any shipping estimates shown at checkout represent the best available estimate for your order.

Please note: delivery dates are not guaranteed. Carrier delays, weather conditions, holidays, high-volume periods, and other unforeseen circumstances may occasionally affect transit times.

Orders with Multiple Products

Because we work with multiple fulfillment and print-on-demand partners, items in the same order may ship separately.

You may receive:

• Multiple packages
• Separate tracking numbers

If part of your order arrives first, don't worry-the remaining items are still on their way.

Print-on-Demand Products

Some Thy Inner Ember items are created using print-on-demand production, meaning they are made after your order is placed. These products may have different processing and shipping timelines than other items.

Any available processing or shipping details will be shown at checkout.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase. 

If you spot an error, contact us immediately at thyinnerember@yahoo.com

We'll do everything we can to help, but we cannot guarantee address changes once an order has entered processing or shipped.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please email us as soon as possible.

Include:

• Your order number
• Photos of the damaged item
• Photos of the packaging (when possible)

If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier. We'll do our best to help determine the next steps.

Questions About Shipping?

We're here to help. 

Email: thyinnerember@yahoo.com

Thank you for supporting Thy Inner Ember.