Refund policy

At Thy Inner Ember, we want you to feel confident when you shop with us.

If there is a problem with your order, please contact us so we can help.

Return Window

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product generally must be:

  • Unused
  • In its original condition
  • In its original packaging when applicable
  • Accompanied by your order information or proof of purchase

Some products may have specific return restrictions because of their nature, including certain personalized, customized, hygiene-related, or final-sale products.